Refund Policy

At Glamourie, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to assist you.

Please read our return policy carefully.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in original condition
• All tags, packaging, and accessories must be intact

Important:
Due to hygiene reasons, the following items are non-returnable and non-exchangeable:

• Panties
• Lingerie
• Intimate apparel

2. How to Initiate a Return

To start your return:

Step 1: Contact Us

• Your order number
• Item(s) you wish to return
• Reason for return

Step 2: Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with instructions.

Step 3: Pack the Item

• Securely pack the product
• Include a note with your order number and reason
• Clearly mention the RA number on the package

3. Return Shipping

• Customer Responsibility: Return shipping costs are borne by the customer unless the item is defective or incorrect
• We recommend using a trackable courier service for safe delivery
• The return address will be shared in your RA email

4. Refund Process

Once your return is received and inspected:

• Refund Mode: Original payment method
• Processing Time: Up to 10 business days after approval

5. Damaged or Defective Items

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery
• We will arrange a replacement or full refund at no extra cost

6. Final Sale Items

All panties, lingerie, and intimate wear are final sale and cannot be returned or exchanged due to hygiene standards.

7. Contact Us

For any queries or assistance:

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing Glamourie 💖